Coach Terms and Conditions of Sale

Important: This English version is provided for informational purposes only. In case of any discrepancy or interpretation issue, the French version (« Conditions Générales de Vente — Coachs ») shall prevail.

These Terms and Conditions of Sale (“Terms of Sale”) govern the commercial terms applicable to the subscription of a Coach plan with the company SYNERGY PERFORMANCE, SAS (“Synergy” or “we”), whose contact details appear in the Legal Notice.

These Terms of Sale apply exclusively to professionals (within the meaning of the introductory article of the French Consumer Code), namely natural or legal persons acting for purposes falling within their commercial, industrial, craft or liberal activity, in the context of their sports and nutrition coaching activity.

These Terms of Sale do not apply to consumers within the meaning of the French Consumer Code. Athletes who have subscribed directly (B2C) are subject to the separate Athlete Terms of Sale.

The Coach acknowledges, by accepting these Terms of Sale, that they have the status of a professional and expressly waives the protective provisions applicable to consumers (in particular the 14-day right of withdrawal provided for in Article L. 221-18 of the French Consumer Code).

Acceptance of the Terms of Sale also entails acceptance of the Terms of Use (CGU), the Privacy Policy and the Data Processing Agreement (DPA) between Synergy and the Coach for the processing of their Athletes' data.

The terms used in these Terms of Sale have the meaning defined in the Terms of Use. The following are also defined:

• Subscription: contractual commitment entered into by the Coach to access Coach functionalities on the Synergy Services, in exchange for a periodic fee.
• Plan: subscription level chosen by the Coach (Essential, Pro, Pro+ or Business), determining the applicable functionalities and limits.
• Free trial period: period of 14 consecutive days from registration, during which the Coach may use the Services without payment.

The purpose of the Terms of Sale is to define the financial and commercial conditions applicable to the subscription of a Coach Subscription enabling access to the professional functionalities of Synergy (team management, Athlete monitoring, programs, etc.) according to the chosen Plan.

Synergy offers four Coach Subscription Plans, differentiated by the maximum number of Athletes that may be invited:

The prices shown above are quoted excluding tax. The applicable VAT is added at invoicing, according to the conditions specified in section 9.2.

Coaches who subscribed before 1 October 2026 retain, without any change, the price grid and conditions of their subscription (amounts including tax, Athlete limit included), in accordance with the price guarantee provided for in section 8.2.

The precise functionalities associated with each Plan are available on the Synergy pricing page (synergyperformance.fr).

Any new registration as a Coach gives rise to a free trial period of 14 days, with no commitment and without entering a payment method at registration.

During the trial period, the Coach may access all the functionalities corresponding to the chosen Plan, within the limit of invitable Athletes provided for by that Plan.

At the end of the trial period:

• If the Coach has subscribed to a Subscription (by providing a valid payment method) before the end of the trial period, the Subscription takes effect and the first payment is debited from the expiration of the 14 days.
• If the Coach has not subscribed, access to Coach functionalities is suspended (any invited Athletes become autonomous in accordance with the Terms of Use).

To subscribe, the Coach:

1. Selects a Plan (Essential, Pro, Pro+ or Business) and a payment frequency (monthly or annual)
2. Provides their professional information (identification, billing details, intra-community VAT number where applicable)
3. Enters a valid payment method via the secure Stripe platform
4. Accepts these Terms of Sale, the Terms of Use, the Privacy Policy and the DPA

The contract is formed upon confirmation of the subscription. A confirmation email and the first invoice (where applicable, at the end of the trial period) are sent to the Coach.

7.1 Duration

The Subscription is entered into:

• For the monthly plan: for a period of one (1) month, tacitly renewed each month
• For the annual plan: for a period of twelve (12) months, tacitly renewed each year

7.2 Tacit renewal

Unless terminated in accordance with section 7.3, the Subscription is tacitly renewed at the end of each period, under the pricing conditions then applicable to the Coach (subject to the price guarantee provided in section 8.2).

7.3 Termination

The Coach may terminate their Subscription at any time from their account settings. Termination takes effect:

• At the end of the current period for the monthly plan: the Coach retains access to the functionalities until the end of the current month
• At the end of the 12 committed months for the annual plan: the Coach retains access until the end of the year already paid for

No prorata refund is granted in the event of termination during a period, it being understood that the Coach retains access to the Services until the end of the period paid for.

8.1 Prices

The prices in force are those set out in section 4 and on the pricing page of the website synergyperformance.fr at the time of subscription.

Synergy reserves the right to modify its prices at any time. The new prices apply to new subscriptions from their effective date.

8.2 Price guarantee for existing subscribers

Coaches already subscribed retain the price grid in force at the time of their subscription, without limitation of duration, including in case of Plan change: the new Plan is billed at its price in that same grid, with the Athlete limit associated with it.

This guarantee ceases only in case of termination of the Subscription by the Coach: any subsequent new subscription is made under the price grid then in force.

9.1 Issuance of invoices

Synergy issues an electronic invoice for each payment due date (monthly or annual depending on the plan). The invoices are made available to the Coach in their personal area on the platform and sent by email to the address provided at registration.

9.2 Applicable VAT

The prices in section 4 are quoted excluding tax. The applicable VAT is determined from the billing address and, where applicable, the intra-community VAT number provided by the Coach at subscription:

• Coaches established in France: French VAT at the rate of 20% added to the price excluding tax (for example €19.20 incl. tax/month for Essential on the monthly plan, €187.20 incl. tax/year on the annual plan)
• Coaches established in another European Union Member State, subject to VAT and holding a valid intra-community VAT number: invoicing excluding tax with mention “Reverse charge — Article 196 of the VAT Directive”. It is the Coach's responsibility to pay the VAT in their country
• Coaches established in another European Union Member State without a valid intra-community VAT number: French VAT at the rate of 20% added to the price excluding tax
• Coaches established outside the European Union: invoicing excluding tax, exempt from VAT

Coaches benefiting from the price guarantee provided for in section 8.2 continue to be invoiced according to their original price grid.

The Coach warrants the accuracy of the tax information communicated (in particular their intra-community VAT number) and shall indemnify Synergy against any consequence of an erroneous declaration.

10.1 Payment methods

Payment is made exclusively by credit/debit card, via the secure Stripe Payments Europe, Limited platform. Synergy does not have access to the Coach's full banking data.

10.2 Automatic debit

Upon expiration of the trial period (where applicable) and then at each renewal due date, payment is automatically debited from the registered payment method.

10.3 Payment failure

In case of failed debit (expired card, insufficient funds, opposition, etc.):

• Stripe carries out several automatic retry attempts (“Smart Retries”) over a period of approximately 14 days, during which access to the Services is maintained
• The Coach is notified by email of each failure and invited to update their payment method
• If no payment is obtained at the end of the 14-day period, the Subscription is suspended and access to Coach functionalities is restricted
• The Coach may at any time reactivate their Subscription by updating their payment method and paying the sums due

Any bank rejection fees are borne by the Coach.

11.1 Upgrade (moving to a higher Plan)

The Coach may change to a higher Plan at any time from their account settings. The upgrade takes effect immediately: Synergy invoices the differential instantly on a prorata basis for the time remaining until the next due date.

11.2 Downgrade (moving to a lower Plan)

The Coach may change to a lower Plan at any time from their account settings. The downgrade takes effect at the end of the current period (no prorata refund). The Coach must ensure that their team complies with the Athlete limit of the new Plan before switching, failing which Synergy reserves the right to disable excess invitations.

Synergy may modify these Terms of Sale, in particular in case of regulatory developments or changes to the Services. In case of substantial modification, Coaches are informed by email and/or via the platform 30 days before the entry into force of the new conditions.

A Coach who does not accept the new Terms of Sale may terminate their Subscription without notice or compensation within the aforementioned period (the termination nevertheless takes effect at the end of the current period, in accordance with section 7.3).

Pricing modifications are governed by section 8 (price guarantee for existing subscribers).

Synergy is not liable for failures to fulfill its contractual obligations resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code.

The limitations of liability provided in the Terms of Use (section 11) also apply to the contractual relationships governed by these Terms of Sale. Synergy does not consent to any contractual service level agreement (SLA); its obligation is one of means.

The processing of personal data of the Coach and their Athletes is governed by:

• The Privacy Policy of Synergy
• The Data Processing Agreement (DPA) signed between Synergy (data processor) and the Coach (data controller) for the data of the Athletes

These Terms of Sale are governed by French law.

In accordance with Article L. 721-3 of the French Commercial Code, any dispute relating to these Terms of Sale shall be brought before the Commercial Court within the jurisdiction of Synergy's registered office (Commercial Court of Paris), failing prior amicable resolution.

The Coach expressly acknowledges that these Terms of Sale have been the subject of effective negotiations or have been freely accepted by them in full knowledge of the facts, in their capacity as a professional.

For any commercial or contractual question:

• Email: [email protected]
• Postal address: SYNERGY PERFORMANCE, 60 rue François 1er, 75008 Paris, France